Legal

Terms of Use

Last updated: 29 June 2026

1. About these terms

Huki ("Huki", the "Platform") is operated by AI Studio London Ltd, a company registered in England and Wales (company number 14837219) ("AISL", "we", "us", "our"). These Terms of Use ("Terms") govern your access to and use of the Platform.

Huki is provided to organisations ("Client Organisations") and made available to their authorised users. By accessing or using Huki, you agree to these Terms. If you are using Huki on behalf of a Client Organisation, you confirm that you are authorised to do so and that the Client Organisation accepts these Terms.

If you do not agree to these Terms, do not use the Platform.

2. Definitions

• Workspace — the isolated Huki environment provisioned for a Client Organisation.
• User — an individual granted access to a Workspace through their Client Organisation.
• Content — the prompts, messages, files, and other material you submit to the Platform, and the responses generated.
• AI Models — the third-party large language models made available through the Platform.

3. Accounts and access

Access to a Workspace is granted through your Client Organisation and is managed via our authentication provider. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity that occurs under your account. You must notify your Workspace administrator or AISL promptly of any unauthorised use.

Access is limited to members of the relevant Client Organisation. Attempting to access another Workspace, or another organisation's data, is strictly prohibited.

4. Acceptable use

You agree not to use the Platform to:

• break any applicable law or regulation, or infringe the rights of others;
• submit, generate, or distribute unlawful, harmful, defamatory, or infringing material;
• attempt to circumvent, probe, or breach the Platform's security or tenant-isolation controls;
• gain unauthorised access to any system, account, or data;
• introduce malware or otherwise interfere with the integrity or performance of the Platform;
• misuse the AI Models, including in breach of the model providers' own acceptable-use policies; or
• use the Platform to build a competing product or to scrape or extract data at scale.

We may suspend or withdraw access where we reasonably believe these Terms have been breached.

5. AI-generated content

The Platform uses AI Models to generate responses. AI-generated output may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for reviewing and verifying any output before relying on it. Output must not be treated as professional advice (including legal, financial, medical, or regulatory advice).

We do not warrant that output is accurate, original, or free from third-party rights, and identical or similar output may be generated for other users.

6. Intellectual property

The Platform, including its software, design, and branding, is owned by AISL or its licensors and is protected by intellectual-property laws. Nothing in these Terms transfers any ownership of the Platform to you.

As between you and AISL, you (or your Client Organisation) retain ownership of your Content. You grant AISL a limited, non-exclusive licence to process your Content solely to operate and provide the Platform, as described in the Privacy Policy.

7. Customer data, privacy, and residency

Our handling of personal data is described in the Privacy Policy. In summary: Workspace conversation data is stored on UK infrastructure, Workspaces are isolated from one another, and Content sent to AI Models is routed through paid, no-training provider routes — your Content is not used to train the AI Models.

8. Service availability

The Platform is provided on an "as is" and "as available" basis. During this early-access period we do not offer a guaranteed level of uptime and may carry out maintenance, updates, or changes that temporarily affect availability. We will use reasonable efforts to limit disruption.

9. Third-party services

The Platform relies on third-party services, including AI Model providers, cloud hosting, and authentication. Your use of the Platform may also be subject to those providers' terms. We are not responsible for third-party services outside our reasonable control.

10. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.

Subject to the above, and to the fullest extent permitted by law: (a) we exclude all implied warranties; (b) we are not liable for indirect or consequential loss, loss of profit, loss of data, or business interruption; and (c) our total liability arising out of or in connection with the Platform is limited to the amounts paid for the Platform in the twelve months preceding the claim (or, where no fee has been paid, £100).

11. Indemnity

You agree to indemnify AISL against losses arising from your breach of these Terms or your unlawful use of the Platform, to the extent caused by you.

12. Suspension and termination

We may suspend or terminate access where a Client Organisation's engagement ends, where these Terms are breached, or where required by law. On termination, your right to access the Platform ceases. Treatment of data on termination is described in the Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified through the Platform or via your Client Organisation. Continued use after a change takes effect constitutes acceptance.

14. Governing law

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact

Questions about these Terms can be sent to admin@aistudio.london.

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